Draft for legal review.

What the platform may not be used for

You may not use the platform or any service delivered through it to send unsolicited marketing in breach of electronic marketing rules, to make automated calls without a lawful basis, or to contact people who have opted out.

Reviews

Review automation may only be used to request reviews from genuine customers who have received the service. It may not be used to filter or suppress negative feedback, to solicit fabricated reviews, or to offer incentives in exchange for positive reviews.

AI disclosure

You must not represent the AI receptionist or chatbot as a human being where a caller or visitor directly asks whether they are speaking to a person.

Call recording

Where call recording is enabled, you and your clients are responsible for informing callers and complying with UK data protection law.

Enforcement

We may suspend access where we become aware of use that breaches this policy or places other users at risk.